Terms and Conditions - Mia Cleaners
Welcome to Mia Cleaners. These Terms and Conditions outline the rules and regulations for the use of our services. By accessing or using our services, you agree to comply with these terms. Please read them carefully.
1. Introduction
At Mia Cleaners, we are committed to providing high-quality cleaning services to our customers. These Terms and Conditions govern your use of our services and form a binding agreement between you and Mia Cleaners.
2. Services Offered
We offer a range of cleaning services, including but not limited to:
- Residential Cleaning
- Commercial Cleaning
- Laundry Services
- Specialized Cleaning
Our services are designed to meet the diverse needs of our clients, ensuring satisfaction and quality in every task we undertake.
3. Booking and Scheduling
Customers can book our services through our website or by contacting our customer service. Upon booking, you will receive a confirmation with the details of your scheduled service.
3.1. Cancellation Policy
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours may be subject to a cancellation fee.
4. Payment Terms
Payment for services is due upon completion of the work. We accept various payment methods, including credit/debit cards and online payment systems. All prices are listed in [Currency] and are subject to change without prior notice.
4.1. Pricing and Quotes
We provide free quotes based on the scope of work. The final price may vary depending on the actual services rendered and any additional requests made by the customer.
5. Customer Responsibilities
To ensure the quality of our services, customers are expected to:
- Provide accurate information about the cleaning requirements
- Ensure that the areas to be cleaned are accessible
- Secure any valuable or sensitive items prior to cleaning
Failure to comply may result in delays or additional charges.
6. Liability and Insurance
Mia Cleaners is insured against accidental damage or loss during the provision of our services. However, we are not liable for any pre-existing damages or issues not caused by our staff.
6.1. Claim Process
In the unlikely event of damage or loss, customers must notify us within 24 hours of service completion. We will investigate and address any valid claims promptly.
7. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the booking process is used solely for service provision and will not be shared with third parties without your consent, except as required by law.
7.1. Data Security
We employ industry-standard security measures to safeguard your personal information against unauthorized access, alteration, or disclosure.
8. Intellectual Property
All content provided by Mia Cleaners, including text, images, and logos, is the property of Mia Cleaners and is protected by applicable copyright laws. Unauthorized use or reproduction of this content is prohibited.
9. Termination of Services
Mia Cleaners reserves the right to terminate services at our discretion. Reasons for termination may include non-payment, breach of these Terms and Conditions, or conduct that poses a risk to our staff or other customers.
9.1. Refund Policy
If services are terminated prior to completion, refunds will be issued on a pro-rata basis, considering the amount of work already performed.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
10.1. Dispute Resolution
In the event of a dispute, we encourage amicable resolution through direct communication. If necessary, disputes may be escalated to mediation or arbitration as per the relevant laws.
11. Amendments to Terms
Mia Cleaners may update these Terms and Conditions from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
11.1. Notification of Changes
We aim to provide advance notice of significant changes to our Terms and Conditions. However, it is the responsibility of the customer to review the terms periodically.
12. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
13. Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and Mia Cleaners regarding the use of our services and supersede any prior agreements or understandings, whether written or oral.
13.1. No Waiver
Failure to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or the right to enforce it at a later time.
14. Contact Information
For any questions or concerns regarding these Terms and Conditions, please reach out to our customer service team through the available channels.
By choosing Mia Cleaners, you agree to abide by these Terms and Conditions. We appreciate your trust in our services and are dedicated to delivering excellence in all our cleaning solutions.
